Calance Job Opening - Help Desk Technician with PC & Mac experience

Calance Job Opening

Job Title	Help Desk Technician with PC & Mac experience - 100% onsite - ID:43360
Duration	5 Months
Start Date	ASAP
Job Skills	Helpdesk/Desktop experience AD Break-Fix. PC and Mac. Password Resets. Exceptional communication skills. Okta, ServiceNow, and wireless troubleshooting
Location	Tysons, VA

Job Summary: We are seeking a skilled Helpdesk Technician to provide frontline technical support for our end users. This role requires experience with computer troubleshooting, Active Directory, and break-fix support, primarily for PC and Mac environments. The ideal candidate will be proactive in diagnosing and resolving IT issues, ensuring minimal downtime for users.
Key Responsibilities:
• Provide technical support for PC and Mac devices, including troubleshooting and break-fix resolution.
• Perform password resets and user account management within Active Directory.
• Diagnose and resolve hardware and software issues.
• Support end users with basic IT requests and escalate more complex issues as needed.
• Document and track issues within a ticketing system.
• Assist with IT asset management and deployment.

Required Qualifications:
• Experience with PC and Mac troubleshooting.
• Basic knowledge of Active Directory, including user account management.
• Strong problem-solving skills with the ability to work independently and within a team.
• Excellent communication skills and customer service mindset.

Preferred Qualifications:
• Previous helpdesk or IT support experience.
• Familiarity with common IT ticketing systems

ATL-DOM01

*CONTACT US*		*ABOUT CALANCE*
recruiting@calance.com ATL-DOM01		Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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